FAQ & Policies

Where do you ship?

We ship worldwide! Enjoy free shipping on U.S. orders over $80 USD and Canadian orders over $110 CAD.

How long does processing take?

Our current processing time is 1–2.5 weeks, unless an item is marked as a presale. See our Shipping & Presale page for full details.

What is Halo Rewards?

Halo Rewards is our loyalty program — earn points on every purchase, for leaving reviews, and for following us on social media, then redeem those points for savings on future orders. Become an exclusive TAS VIP member and shop during our VIP events (an event before the general public) to shop new releases before everyone else, get exclusive products, merch, discounts and more!

How do I use a discount code?

New here? Join our Halo Rewards program to unlock a discount code on your very first order — it only takes a moment to sign up!

Please apply any codes at checkout before completing your order — we're not able to add a code or adjust an order after it's been placed. Codes can't be combined or stacked with other promotions. Points also can't be merged across different accounts, and we're unable to edit your rewards profile from our end.

Do you offer price adjustments if something goes on sale?

Sale pricing is only valid during the advertised promotional period, so we're unable to offer refunds, reimbursements or price adjustments on orders placed before a sale begins. All orders are final.

What about seconds?

Seconds are heavily discounted to reflect the condition of the product, so they are sold under a strict no-complaint policy — we're unable to accept complaints on any seconds item. Final Sale.

Product Care

How do I change or tighten my ink refill?

Start by pulling off the lowest part of your pen. This can be tricky with bare hands — the natural oils on your skin make it harder to grip — so we recommend using rubber gloves or wrapping a rubber band around that section for extra traction. Once it's off, simply unscrew the old refill and swap in the new one. You can follow along with our step-by-step Instagram guide here.

Order Info

Can I change, cancel or combine my order?

Once an order is placed, we're unable to make changes, accept cancellations, or combine it with another order — most items are handmade or personalized just for you, and orders move into production quickly. This includes color changes, hardware changes, quantity changes, and adding or removing items. Each order is packed and shipped separately. We'd recommend double-checking everything before you complete checkout so your order arrives exactly as you pictured it.

Is my shipping address locked in once I order?

Yes — please make sure your address and account details are correct before checking out, as we're unable to update this information afterward. If an order is returned to us because of an incorrect or insufficient address, there's a $10 return fee on top of the shipping charges for your location. We're happy to re-send to the original address, or to a new one if you email us at info@theangelshoppe.com as soon as possible.

What if something arrives imperfect?

We want you to love everything you receive! If something isn't quite right, please email us at info@theangelshoppe.com within 5 days of receiving your order and we'll happily make it right. We're unable to offer changes or replacements after that 5-day window, so please open your package and look everything over as soon as it arrives. If an item arrives imperfect and it's no longer in stock, we'll issue store credit for the value of that item. Please note that we do not offer returns, as outlined in our policies.

My tracking hasn't updated — what should I do?

If tracking seems to be moving slower than expected, your shipping courier will have the most detailed information. Once a package is with the courier, we can only see the same tracking updates you do, so reaching out to them directly is usually the fastest way to get answers.

We'd also recommend adding package protection to your order for a protected delivery — without it, we're unable to take responsibility for mail that is lost, stolen or undelivered once it has shipped.

Are customs fees, duties or tariffs included?

Any customs fees, duties or tariffs on orders placed within Canada and the U.S. are covered by us. For orders shipping outside of these countries, any duties, tariffs or customs fees are the responsibility of the buyer and aren't included at checkout. We're also unable to control or predict delays caused by customs processing.

What if my package is lost or stolen?

We highly recommend adding package protection at checkout — it's the best way to make sure your order is covered. Without package protection, we're unable to take responsibility for packages that go missing, are marked delivered but not received, or have tracking that stops updating once the order has left our hands.

Our Policies

All the details on how we ship, our return terms, and how we handle your information:

Still Need Help?

Questions about your order?

Reach out any time through our Contact page or email us at info@theangelshoppe.com — we'd love to help! Our admin team is available during office hours, and we do our best to reply within 1–4 business days, excluding weekends and holidays. Thanks so much for your patience!

Do you offer wholesale?

We occasionally take on wholesale partners. Send us a note on the Contact page with your business details and we'll follow up.